Tangible Goods Policy

 

Returns

We ask that you inspect the goods immediately upon receipt and to notify us within 14 days of delivery if the goods are damaged.

Where a claim of defect or damage is made then it shall be your responsibility to return any faulty goods to us, and you shall be entitled to either replacement goods or a full refund (including delivery costs, if applicable) plus any return postal charges, only if the goods are, in fact, confirmed as defective.

Unless the goods are deemed to be defective, due to their personal nature, only unused / unopened goods may be returned for replacement or full refund.

Goods to be returned must clearly show the order number obtained from us on the package.

 

Cancellation

You have the right, in addition to any other rights, to cancel the goods and receive a refund by informing us, in writing or by email, within 7 working days of receipt of the goods. The goods must be returned at your expense and should be adequately insured during the return journey. You will receive a refund of all monies paid for the goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.

We regret that we are unable to offer refunds on orders if we have not been notified, in writing, within this time period.

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

 

 

Intangible Goods Policy

via Digital Download:

 

All sales of Digital Content are final and once the e-mail containing the hyperlink to download your order has been sent then no refunds will be issued. We do not accept returns for Digital Content. 

 

We recommend you confirm before ordering that you're PC, DVD player or Home Cinema equipment is capable of playing these files. No refunds will be issued due to compatibility problems. 

 

Once you have purchased for download and received the hyperlink e-mail we encourage you to download it promptly and to make back-up copies of it (back-ups are for your use only). You take complete responsibility of your purchase and bear all risk of loss of the Digital Content. Your download order will also remain active in the download manager in your account section.

 

All hyperlinks expire after 7 Days from the date of the e-mail being sent. Once the hyperlink has expired a new link will not be made available to you unless a new paid for order is made 

 

Please note that if you do cancel your order before the hyperlink has been e-mailed then your refund may take between 14 to 30 days.

 

 

 

Purchased Digital Material You shall be authorized to use the Downloads only for non commercial, personal use, unless otherwise approved by the owner/management of the material. You may not reverse engineer, de-compile, disassemble, modify or disable any copy protection or use limitation systems associated with the Downloads. You may not play and then re-digitize any Downloads. You may not create any "derivative works" by altering any of the Content. You may not use the Downloads in conjunction with any other third-party content (e.g., to provide sound for a film). YOU MAY NOT UPLOAD DOWNLOADS TO THE INTERNET. PEER-2-PEER FILE SHARING IS STRICTLY PROHIBITED. Any other manner of network file sharing and transfer of Downloads to devices for such purpose is prohibited. Please contact us for any information/agreement/approval for any intended commercial use. Refund/Exchange Policy for Snail-Mail Products: